I followed the instructions on the website you sent me this morning. Now I am getting this error. Software error: Can't load log backend module Kernel::System::Log::SysLog! Can't locate Sys/Syslog.pm in @INC (@INC contains: ../../ E:/Server/Otrs/2.0.4_01/bin/cgi-bin/../../Kernel/cpan-lib E:/Server/Otrs/2.0.4_01/bin/cgi-bin/../.. C:/Perl/lib C:/Perl/site/lib . E:/Server/Otrs/2.0.4_01/bin/cgi-bin/../.. E:/Server/Otrs/2.0.4_01/bin/cgi-bin/../../Kernel/cpan-lib) at ../..//Kernel/System/Log/SysLog.pm line 15, <PRODUCT> line 4. BEGIN failed--compilation aborted at ../..//Kernel/System/Log/SysLog.pm line 15, <PRODUCT> line 4. Compilation failed in require at (eval 15) line 3, <PRODUCT> line 4. For help, please send mail to this site's webmaster, giving this error message and the time and date of the error. Brett Gruchow Infrastructure Systems Engineer bgruchow@myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net -----Original Message----- From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] On Behalf Of Christian Schoepplein Sent: Wednesday, April 19, 2006 2:34 AM To: Development community of OTRS.org Subject: Re: [dev] inetinfo.exe error Hello Brett, On Di, Apr 18, 2006 at 04:34:22 -0500, Brett Gruchow wrote:
I just installed otrs on my IIS box. I have all the Perl installed (I think) and I am getting an
Inetinfo.exe application error ?The exception unknown software exception (oxc00000fd) occurred in the application at ?.?
The only info I can find is that I need to upgrade my Service pack. I am running on 2000 pro with SP 4 installed. Any idea?s?
Sorry, without a deeper research and without more infos we can't help. But see the following tutorial, maybe it helps solving the problem: http://tjworld.net/help/kb/0006_OTRS-IIS6.html
Brett Gruchow
Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!
Hello, On Mi, Apr 19, 2006 at 12:30:06 -0500, Brett Gruchow wrote:
I followed the instructions on the website you sent me this morning. Now I am getting this error.
Software error:
Can't load log backend module Kernel::System::Log::SysLog! Can't locate Sys/Syslog.pm in @INC (@INC contains: ../../ E:/Server/Otrs/2.0.4_01/bin/cgi-bin/../../Kernel/cpan-lib E:/Server/Otrs/2.0.4_01/bin/cgi-bin/../.. C:/Perl/lib C:/Perl/site/lib . E:/Server/Otrs/2.0.4_01/bin/cgi-bin/../.. E:/Server/Otrs/2.0.4_01/bin/cgi-bin/../../Kernel/cpan-lib) at ../..//Kernel/System/Log/SysLog.pm line 15, <PRODUCT> line 4. BEGIN failed--compilation aborted at ../..//Kernel/System/Log/SysLog.pm line 15, <PRODUCT> line 4. Compilation failed in require at (eval 15) line 3, <PRODUCT> line 4.
For help, please send mail to this site's webmaster, giving this error message and the time and date of the error.
On Windows systems no syslog support is available, that works on linux systems only. You have to switch back to file loggin mode. Please insert the following into your Kernel/Config.pm file : $Self->{'LogModule::LogFile'} = 'C:\OTRS\otrs\otrs.log'; $Self->{'LogModule'} = 'Kernel::System::Log::File';
Brett Gruchow
Ciao, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!
participants (2)
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Brett Gruchow -
Christian Schoepplein