Tnx Mike, Into MS Dynamcs i have set the data about customer and license's situation (we sell software with some level of license, and with some level of support). I must interrogate CRM to bring these information into the ticket compilation. TNx a lot for your celerity! Hi Franz -----Messaggio originale----- Da: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] Per conto di Michiel Beijen Inviato: venerdì 24 dicembre 2010 12.14 A: Development community of OTRS Oggetto: Re: [dev] OTRS and NAV Hi Francesco, - Hide quoted text - On Thu, Dec 23, 2010 at 3:58 PM, Vinelli Francesco wrote:

Hi Michiel, I've read this issue:

Cathlyn Camilleri wrote:

...

Is it possible to integrated OTRS with Microsoft Dynamics (formerly known as Navision) 5.1?

Hi Cathlyn,

Yes of course, that is possible. There is just no canned solution available. What level of integration are you looking for?

-- Michiel

Can you help me??

I must integrate MSDynamics and otrs, how can i do?

Well, the same question for you, HOW do you want to integrate the two. I know setups where OTRS uses customer data from Navision as a data source. Or are you looking for something else? -- Mike _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev ************************************************************************************ This footnote confirms that this email message has been scanned by PineApp Mail-SeCure for the presence of malicious code, vandals & computer viruses. ************************************************************************************