Hi! I found there no matching spec for OSS-10.1/SLES10. The attached one is a modified spec from otrs-2.1.2. Maybe someone might have fun with it. -- Liebe Gruesse, with best regards Stephan Lauffer [ University of Education Freiburg - Germany ] [ http://www.ph-freiburg.de/zik/ ] [ Fon/ Fax: +49 761 682 -459/ -486 ] # -- # RPM spec file for SUSE SLES10 or OpenSUSE-10.1 of the OTRS package # Copyright (C) 2001-2006 OTRS GmbH, http://otrs.org/ # -- # $Id: suse-otrs-10.0.spec,v 1.3 2006/10/18 08:52:13 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # -- # # please send bugfixes or comments to bugs+rpm@otrs.org # # -- Summary: The Open Ticket Request System. Name: otrs Version: 2.1.2 License: GNU GENERAL PUBLIC LICENSE Version 2, June 1991 Group: Applications/Mail Provides: otrs Requires: perl perl-DBI perl-GD perl-GDGraph perl-GDTextUtil perl-Net-DNS perl-Digest-MD5 apache2 apache2-mod_perl mysql-client perl-Msql-Mysql-modules mysql-shared fetchmail procmail Autoreqprov: on Release: 01 Source0: otrs-%{version}.tar.bz2 BuildRoot: %{_tmppath}/%{name}-%{version}-build %define DestRoot /opt/otrs %description The Open Ticket Request System (http://otrs.org/) is a web based ticket system. Feedback: feedback@otrs.org Authors: -------- Carsten Gross <carsten at siski.de> Christian Schoepplein <cs at otrs.de> Franz Breu Fred van Dijk <fvandijk at marklin.nl> Lars MÜLLER <lars at m5r.de> Nicolas Goralski <ngoralski at oceanet-technology.com> Richard Kammermayer <rk at otrs.de> Stefan Rother <sr at otrs.de> Thomas Raith <tr at otrs.de> Vladimir Gerdjikov <gerdjikov at gerdjikovs.net> Martin Edenhofer <me at otrs.de> OTRS is an Open source Ticket Request System with many features to manage customer telephone calls and e-mails. It is distributed under the GNU General Public License (GPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS! Feature list: Web-Interface: - Agent web interface for viewing and working on all customer requests - Admin web interface for changing system things - Customer web interface for viewing and sending infos to the agents - Webinterface with themes support - Multi language support (Brazilian Portuguese, Bulgarian, Dutch, English, Finnish, French, German, Italian and Spanish) - customize the output templates (dtl) release independently - Webinterface with attachment support - easy and logical to use Email-Interface: - PGP support - SMIME support - MIME support (attachments) - dispatching of incoming email via email addess or x-header - autoresponders for customers by incoming emails (per queue) - email-notification to the agent by new tickets, follow ups or lock timeouts Ticket: - custom queue view and queue view of all requests - Ticket locking - Ticket replies (standard responses) - Ticket autoresponders per queue - Ticket history, evolution of ticket status and actions taken on ticket - abaility to add notes (with different note types) to a ticket - Ticket zoom feature - Tickets can be bounced or forwarded to other email addresses - Ticket can be moved to a different queue (this is helpful if emails are for a specific subject) - Ticket priority - Ticket time accounting - Ticket merge feature - Ticket ACL support - content Fulltext search System: - creation and configuration of user accounts, and groups - creation of standard responses - Signature configuration per queue - Salutation configuration per queue - email-notification of administrators - email-notification sent to problem reporter (by create, locked, deleted, moved and closed) - submitting update-info (via email or webinterface). - deadlines for trouble tickets - ASP (activ service providing) support - TicketHook free setable like 'Call#', 'MyTicket#', 'Request#' or 'Ticket#' - Ticket number format free setable - different levels of permissions/access-rights. - central database, Support of different SQL databases (e. g. MySQL, PostgeSQL, ...) - user authentication agains database or ldap directory - easy to develope you own addon's (OTRS API) - easy to write different frontends (e. g. X11, console, ...) - own package manager (e. g. for application modules like webmail, calendar or filemanager) - a fast and usefull application SuSE series: ap %prep %setup %build # copy config file cp Kernel/Config.pm.dist Kernel/Config.pm cd Kernel/Config/ && for foo in *.dist; do cp $foo `basename $foo .dist`; done && cd ../../ # copy all crontab dist files for foo in var/cron/*.dist; do mv $foo var/cron/`basename $foo .dist`; done # copy all .dist files cp .procmailrc.dist .procmailrc cp .fetchmailrc.dist .fetchmailrc cp .mailfilter.dist .mailfilter %install # delete old RPM_BUILD_ROOT rm -rf $RPM_BUILD_ROOT # set DESTROOT export DESTROOT=%{DestRoot} # create RPM_BUILD_ROOT DESTROOT mkdir -p $RPM_BUILD_ROOT/$DESTROOT # copy files cp -R . $RPM_BUILD_ROOT/$DESTROOT # install init-Script and rc.config entry mkdir -p $RPM_BUILD_ROOT/etc/init.d mkdir -p $RPM_BUILD_ROOT/%{_sbindir} mkdir -p $RPM_BUILD_ROOT/etc/sysconfig mkdir -p $RPM_BUILD_ROOT/%{_var}/adm/fillup-templates mkdir -p $RPM_BUILD_ROOT/etc/apache2/conf.d mkdir -p $RPM_BUILD_ROOT/var # replace apache with apache2 sed "s/rcapache/rcapache2/" scripts/suse-rcotrs-config > /tmp.otrs.$$ && mv /tmp.otrs.$$ scripts/suse-rcotrs-config sed "s/apache/apache2/" scripts/suse-rcotrs > /tmp.otrs.$$ && mv /tmp.otrs.$$ scripts/suse-rcotrs install -m 644 scripts/suse-rcotrs-config $RPM_BUILD_ROOT/etc/sysconfig/otrs install -m 755 scripts/suse-rcotrs $RPM_BUILD_ROOT/etc/init.d/otrs rm -f $RPM_BUILD_ROOT/sbin/otrs ln -s ../../etc/init.d/otrs $RPM_BUILD_ROOT/usr/sbin/rcotrs install -m 644 scripts/apache2-httpd-new.include.conf $RPM_BUILD_ROOT/etc/apache2/conf.d/otrs.conf install -m 644 var/logo-otrs.png $RPM_BUILD_ROOT/$DESTROOT/var/logo-otrs.png # set permission export OTRSUSER=otrs useradd $OTRSUSER || : useradd wwwrun || : groupadd www || : $RPM_BUILD_ROOT/$DESTROOT/bin/SetPermissions.sh $RPM_BUILD_ROOT/opt/otrs $OTRSUSER wwwrun www www %pre export DESTROOT=%{DestRoot} # remember about the installed version if test -e $DESTROOT/RELEASE; then cat $DESTROOT/RELEASE|grep VERSION|sed 's/VERSION = //'|sed 's/ /-/g' > /tmp/otrs-old.tmp fi # useradd export OTRSUSER=otrs echo -n "Check OTRS user (/etc/passwd)... " if getent passwd $OTRSUSER > /dev/null ; then echo "\"$OTRSUSER\" exists." # update groups usermod -g www $OTRSUSER # update home dir usermod -d /opt/otrs $OTRSUSER else echo "\"$OTRSUSER\" does not exist. Creating user $OTRSUSER..." useradd $OTRSUSER -d $DESTROOT -s /bin/false -g nogroup -c 'OTRS System User' && echo "$OTRSUSER added." fi %post export DESTROOT=%{DestRoot} # sysconfig %{fillup_and_insserv -s otrs START_OTRS} # if it's a major-update backup old version templates (maybe not compatible!) if test -e /tmp/otrs-old.tmp; then TOINSTALL=`echo %{version}| sed 's/..$//'` OLDOTRS=`cat /tmp/otrs-old.tmp` if echo $OLDOTRS | grep -v "$TOINSTALL" > /dev/null; then echo "backup old (maybe not compatible) templates (of $OLDOTRS)" for i in $DESTROOT/Kernel/Output/HTML/Standard/*.rpmnew; do BF=`echo $i|sed 's/.rpmnew$//'`; mv -v $BF $BF.backup_maybe_not_compat_to.$OLDOTRS; mv $i $BF; done fi rm -rf /tmp/otrs-old.tmp fi # OTRS 2.0 -> OTRS 2.1 # remove old ticket config file if test -e $DESTROOT/Kernel/Config/Files/Ticket.pm; then mv $DESTROOT/Kernel/Config/Files/Ticket.pm $DESTROOT/Kernel/Config/Files/Ticket.pm.not_longer_used fi; # remove old ticket postmaster config file if test -e $DESTROOT/Kernel/Config/Files/TicketPostMaster.pm; then mv $DESTROOT/Kernel/Config/Files/TicketPostMaster.pm $DESTROOT/Kernel/Config/Files/TicketPostMaster.pm.not_longer_used; fi # remove old faq config file if test -e $DESTROOT/Kernel/Config/Files/FAQ.pm; then mv $DESTROOT/Kernel/Config/Files/FAQ.pm $DESTROOT/Kernel/Config/Files/FAQ.pm.not_longer_used; fi # note HOST=`hostname -f` echo "" echo "Next steps: " echo "" echo "[SuSEconfig]" echo " Execute 'SuSEconfig' to configure the webserver." echo "" echo "[start Apache and MySQL]" echo " Execute 'rcapache2 restart' and 'rcmysql start' in case they don't run." echo "" echo "[install the OTRS database]" echo " Use a webbrowser and open this link:" echo " http://$HOST/otrs/installer.pl" echo "" echo "[OTRS services]" echo " Start OTRS 'rcotrs start-force' (rcotrs {start|stop|status|restart|start-force|stop-force})." echo "" echo "Have fun!" echo "" echo " Your OTRS Team" echo " http://otrs.org/" echo "" %clean rm -rf $RPM_BUILD_ROOT %files %config(noreplace) /etc/sysconfig/otrs %config /etc/apache2/conf.d/otrs.conf %config /etc/init.d/%{name} %{_sbindir}/rc%{name} %config(noreplace) %{DestRoot}/Kernel/Config.pm %config(noreplace) %{DestRoot}/Kernel/Config/GenericAgent.pm %config(noreplace) %{DestRoot}/var/log/TicketCounter.log %config(noreplace) %{DestRoot}/.procmailrc %config(noreplace) %{DestRoot}/.fetchmailrc %config(noreplace) %{DestRoot}/.mailfilter %config(noreplace) %{DestRoot}/Kernel/Output/HTML/Standard/*.dtl %config(noreplace) %{DestRoot}/Kernel/Output/HTML/Lite/*.dtl %config(noreplace) %{DestRoot}/Kernel/Language/*.pm %config(noreplace) %{DestRoot}/var/cron/* %dir %{DestRoot} %{DestRoot}/RELEASE %{DestRoot}/ARCHIVE %{DestRoot}/.procmailrc.dist %{DestRoot}/.fetchmailrc.dist %{DestRoot}/.mailfilter.dist %dir %{DestRoot}/Kernel/ %dir %{DestRoot}/Kernel/Config/ %{DestRoot}/Kernel/Config.pm.dist %{DestRoot}/Kernel/Config/Files/ %{DestRoot}/Kernel/Config/GenericAgent.pm.dist %{DestRoot}/Kernel/Config/GenericAgent.pm.examples %{DestRoot}/Kernel/Config/Defaults.pm %{DestRoot}/Kernel/Language.pm %dir %{DestRoot}/Kernel/Language/ %{DestRoot}/Kernel/Modules* %dir %{DestRoot}/Kernel/Output/ %dir %{DestRoot}/Kernel/Output/HTML/ %dir %{DestRoot}/Kernel/Output/HTML/Standard/ %dir %{DestRoot}/Kernel/Output/HTML/Lite/ %{DestRoot}/Kernel/Output/HTML/*.pm %{DestRoot}/Kernel/System* %{DestRoot}/bin* %{DestRoot}/scripts* %dir %{DestRoot}/var/ %dir %{DestRoot}/var/article/ %{DestRoot}/var/httpd/ %dir %{DestRoot}/var/sessions/ %dir %{DestRoot}/var/spool/ %dir %{DestRoot}/var/cron/ %dir %{DestRoot}/var/tmp/ %dir %{DestRoot}/var/pics/stats/ %{DestRoot}/var/logo-otrs.png %{DestRoot}/Kernel/cpan-lib* %doc %{DestRoot}/INSTAL* %doc %{DestRoot}/UPGRADING %doc %{DestRoot}/TODO %doc %{DestRoot}/COPYING %doc %{DestRoot}/CHANGES %doc %{DestRoot}/READM* %doc %{DestRoot}/doc* %doc %{DestRoot}/CREDITS %changelog * Mon Oct 30 2006 - lauffer@ph-freiburg.de - added SLES10 and OpenSUSE-10.1 support * Thu Oct 18 2006 - martin+rpm@otrs.org - added rename of old /opt/otrs/Kernel/Config/Files/(Ticket|TicketPostMaster|FAQ).pm files * Sun Mar 25 2006 - martin+rpm@otrs.org - added SUSE 10.0 support