hi! sorry for the late feedback to the charset mappings. i've tried out: 1. $Self->{DefaultCharset} = 'utf-8'; 2. $Self->{CustomerUser2} = { Name => 'LDAP Backend', SourceCharset => 'utf-8', DestCharset => 'iso-8859-1', ... } $Self->{DefaultCharset} = 'utf-8'; 3. dito with $Self->{DefaultCharset} = 'latin1'; in 1. you can search for user 'müller' but the search list contains utf8 chars. in 2. and 3. searching for 'müller' gives me no result. my fault? (tested with 1.2.2. and latest cvs) On Mon, Mar 15, 2004 at 05:50:44PM +0100, Robert Kehl wrote:

From: "Robert Kehl" To: "Development community of OTRS" Date: Mon, 15 Mar 2004 17:50:44 +0100 X-Mailer: Microsoft Outlook Express 6.00.2800.1106 Subject: Re: [dev] otrs-1.2.2 Customer ldap backend: missing utf8 support

On Monday, March 15, 2004 3:47 PM Stephan Lauffer wrote:

...

we've stored our "customers" in openldap. there we need to use utf8 for cn, sn and givenname. otrs-1.2.2 seems not to convert utf8 into latin1 (or whatever).

If you tell it to, it will:

...

q1 is: is there a peace of code (from cvs/ devel) which supports the utf8/latin1 transformation or should i go on and write my own "hack"?

utf-8 support is possible in two ways:

Set these in Config.pm: # $Self->{DefaultCharset} = 'iso-8859-15'; # iso-8859-15 is default $Self->{CustomerUser} = { # [...] # SourceCharset => 'utf-8', DestCharset => 'iso-8859-15', # [...] # },

Or set these: $Self->{DefaultCharset} = 'utf-8'; $Self->{CustomerUser} = { # [...] # # SourceCharset => 'utf-8', # DestCharset => 'utf-8', # [...] # },

If everything fails, uncomment the last two mappings, at least try it. This should work for iso-8859-1:

$Self->{DefaultCharset} = 'iso-8859-1'; $Self->{CustomerUser} = { # [...] # SourceCharset => 'utf-8', DestCharset => 'iso-8859-1', # [...] # },

I know no answers to the other questions right now, sorry.

Regards,

Robert Kehl

-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

-- Liebe Gruesse, with best regards Stephan Lauffer [ Pedagogical University Freiburg - Germany ] [ http://www.ph-freiburg.de/zik/ ] [ Fon/ Fax: +49 761 682 -459/ -486 ]

Hi Robert! On Wed, Mar 24, 2004 at 12:29:16PM +0100, Robert Kehl wrote:

From: "Robert Kehl" To: "Development community of OTRS" Date: Wed, 24 Mar 2004 12:29:16 +0100 X-Mailer: Microsoft Outlook Express 6.00.2800.1106 Subject: Re: [dev] otrs-1.2.2 Customer ldap backend: missing utf8 support

On Monday, March 22, 2004 3:39 PM Stephan Lauffer wrote:

...

i've tried out:

1. $Self->{DefaultCharset} = 'utf-8';

Try setting both Source- and DestCharset to utf-8, then.

i will do asap (tomorrow or so)

...

2. $Self->{CustomerUser2} = {

beepbeepbeep Typo? <OTRSfeaturebeep>http://doc.otrs.org/cvs/en/html/customer-user-backend.html:

"Note: It's also possible to define more the one "CustomerUser" config option. You just need to add a number between 1 and 10. For example "CustomerUser1". Robert, read your docs, otrs has nice features (: ;))) -- Liebe Gruesse, with best regards Stephan Lauffer [ Pedagogical University Freiburg - Germany ] [ http://www.ph-freiburg.de/zik/ ] [ Fon/ Fax: +49 761 682 -459/ -486 ]

hi! On Thu, Mar 25, 2004 at 12:05:41AM +0100, Robert Kehl wrote:

From: "Robert Kehl" To: "Development community of OTRS" Date: Thu, 25 Mar 2004 00:05:41 +0100 X-Mailer: Microsoft Outlook Express 6.00.2800.1106 Subject: Re: [dev] otrs-1.2.2 Customer ldap backend: missing utf8 support

On Wednesday, March 24, 2004 6:53 PM Stephan Lauffer wrote:

...

...

...

2. ^^ this one, robert?

...

...

...

$Self->{CustomerUser2} = {

beepbeepbeep Typo?

<OTRSfeaturebeep>http://doc.otrs.org/cvs/en/html/customer-user-backend.h tml:

...

"Note: It's also possible to define more the one "CustomerUser" config option. You just need to add a number between 1 and 10. For example "CustomerUser1".

Robert, read your docs, otrs has nice features (:

Point ;-} Nonetheless, you typed "2." - does it correspond with "more than one"?

i was trying out three different scenarios. since my ldap backend is in $Self->{CustomerUser2} and your src/dst mapping was relating on the $Self->{CustomerUserXX}, i needed to put it in there. so the "2." was something like s/2\./2nd test/ and has nothing to do with any otrs Config.pm. -- Liebe Gruesse, with best regards Stephan Lauffer [ Pedagogical University Freiburg - Germany ] [ http://www.ph-freiburg.de/zik/ ] [ Fon/ Fax: +49 761 682 -459/ -486 ]

hi!

I'm not sure if the problem still exists. depends on... I've sent (on Mon, 15 Mar 2004 18:00:05 +0100) my patch for the LDAP.pm to this list. so i don't have any problems with the utf8 stuff (but the patch is just a stupid hack). ;)

but i'll check the latest LDAP.pm next week and add a notice to bugzilla #369. -- Liebe Gruesse, with best regards Stephan Lauffer [ Pedagogical University Freiburg - Germany ] [ http://www.ph-freiburg.de/zik/ ] [ Fon/ Fax: +49 761 682 -459/ -486 ]