Hi Chris, the problem is, just after the ticket/cookie from CAS a new sesssion is created. Do the time before there is no session. :-( So you need to patch/improve CAS to redirect with the correct params. Greetings, -Martin Chris Roffler schrieb:

Yea that's it !

I am not a perl guy .... can you lead me to some perl code within OTRS where you set and get session attributes please ?

Thanks Chris

*/Martin Edenhofer /* wrote:

Hi Chris,

so CAS redirects to http://otrs/customer.pl (without params)?

If it's so, you need to change CAS to keep the requested params to do the correct redirect. :-)

Many greetings,

-Martin

Chris schrieb: > Martin, > > your scenario is correct ..... just one little problem. > > CAS needs a serviceURL and that is http://otrs/customer.pl I cant use the request url with the parameters. > When cas returns it will ask for this url and I have lost my parameters. > I am not a Perl guy and have no idea how to hang on to the original requestURL. Could we but it in the session somehow ? > > Any ideas on how to accomplish this ? > > > Thanks > Chris > > > > -----Original Message----- >> From: Martin Edenhofer >> Sent: May 11, 2007 9:00 AM >> To: Chris >> Subject: Re: [dev] HTTPBasicAuth and CustomerMessage >> >> Hi Chris, >> >> Chris schrieb: >> >>> I use CAS for SSO for all my applications including OTRS. >>> I log in through my portal and then I navigate from there to different application. >>> >>> We want to be able to automatically create trouble tickets in otrs when an operator encounters an error in an application.On some application screens we have a link to otrs example : http:://server/otrs/customer.pl?Action=CustomerMessage.pl&....) where we attach the error number >>> to the URL. >>> We then fill in the body and subject of the OTRS ticket automatically with this error number. >>> >>> Here is the problem, the first time we call this URL we get redirected to the customer.pl screen IF THE USER has not visited /otrs/customer.pl. When I call the url again it redirects us to the right place and we fill in the errorcode automaticaly. >>> >>> The first time we make the call to OTRS HTTPBasicAuth redirects me to the CAS server where the CAS ticket/cookie is created for the OTRS service and returns the user. I think at this point OTRS automatically assumes that the user is loging on and redirects the user to customer.pl, but we would like to goto directly to customer.pl?Action=CustomerMessage.pl.. >>> >>> Is there a way to accomplish this ? >>> >>> Hope this makes sense ? >> Now I think I got it a little bit more. ;) >> >> It depends on the URLs. For example: >> >> 1) URL to OTRS >> http://host/otrs/customer.pl?Action=CustomerMessage.pl&... >> >> 2) OTRS redirect to CAS >> >> http://cas/someurl.xxx?RequestedURL=http://host/otrs/customer.pl?Action=Cust...... >> >> 3) Redirect from CAS back to OTRS with ticket/cookie (so this URL is not >> clear to me (where is the ticket/cookie) but could look like this) >> >> http://host/otrs/customer.pl?Action=CustomerMessage.pl&...&CAS=1234... >> >> Then it should work fine (go directly to the create ticket screen). But >> I think point 3 is a little bit different. Isn't it? :) >> >>> Thanks >>> Chris >> -Martin >> >> ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing >> Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 >> http://www.otrs.com/ :: Communication with success!

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