Hello! My original post was addressed to the otrs user list, but after not getting a reply I thougth it would be better to post that questions on the dev list. I'm trying to setup an otrs installation with SMIME (emails to the otrs email adress will arrive in encrypted format), but until now I was not able to get a working setup. I'm using OTRS 2.3.4 on an Ubuntu 8.04. If there arrives an SMIME encrypted email/ticket I can't see the content of it. In the webinterface appears only the SMIME encrypted mail as an attachement of the ticket. In the apache error log I see the following messages: ERROR: OTRS-CGI-13 Perl: 5.8.8 OS: linux Time: Wed Mar 10 20:59:13 2009 Message: Need Hash! Traceback (5253): Module: Kernel::System::Crypt::SMIME::Decrypt (v1.24.2.5) Line: 193 Module: Kernel::Output::HTML::ArticleCheckSMIME::Check (v1.17) Line: 117 Module: Kernel::Modules::AgentTicketQueue::ShowTicket (v1.54) Line: 307 Module: Kernel::Modules::AgentTicketQueue::Run (v1.54) Line: 259 Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 47 Module: (eval) (v1.87) Line: 204 Module: ModPerl::RegistryCooker::run (v1.87) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.87) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 Could you tell me in which cases such a message (nee hash!) is generated? (what error triggers this) I imported the private and public part of the certificate (in the admin webinterface) + the root certificate (thawte). It seems to be the same problem as Leo had ~2 years ago: http://lists.otrs.org/pipermail/dev/2007-March/001516.html but he did not managed to get a working SMIME setup either. I was also looking in the bugzilla database and found this entry: http://bugs.otrs.org/show_bug.cgi?id=2452 I guess this fix was already merged upstream? Any help would be very appreciated. thanks Christoph For reference here my checkModules output: ./otrs.checkModules o CGI............................ok (v3.15) o Date::Pcalc....................ok (v1.2) o Date::Format...................ok (v2.22) o DBI............................ok (v1.601) o DBD::mysql.....................ok (v4.005) o Digest::MD5....................ok (v2.36) o Crypt::PasswdMD5...............ok (v1.3) o LWP::UserAgent.................ok (v2.036) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o MIME::Base64...................ok (v3.07) o Mail::Internet.................ok (v2.04) o MIME::Tools....................ok (v5.427) o Net::DNS.......................ok (v0.63) o Net::POP3......................ok (v2.28) o Net::POP3::SSLWrapper.......ok (v0.02) o Net::IMAP::Simple..............ok (v1.17) o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.29) o Authen::SASL................ok (v2.11) o Net::LDAP......................not installed! (not required / for directory authentication) o GD.............................ok (v2.35) o GD::Text....................ok (v0.86) o GD::Graph...................ok (v1.44) o GD::Graph::lines............ok (v1.15) o GD::Text::Align.............ok (v1.18) o PDF::API2......................ok (v0.68) o Compress::Zlib..............ok (v2.008) o XML::Parser....................ok (v2.34)