-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi otrs-dev, hm - not sure if this should be send to otrs-itsm... but in the end it's more a dev-issue... However, we figured that it'd be useful to have CI-Events. With these, plausibility checks (so called "pre-events") could be designed and some checks which are already included in teh code could be separated from the "rest of the code". Furthermore, some auto mechanisms could be designed to perform defined actions after an CI-update has been done (so called "post-events"), e.g. notifications after new CI are created. In conjunction with some adaptions in Modules/AgentITSMConfigItemEdit.pm (which are not yet included in the attachment - sorry), the results of the plausibility check can be returned to the user/GUI before a new version is written. So, what about adding this fabulous ;) function to OTRS::ITSM? I was so free and already created a bugzilla-entry: http://bugs.otrs.org/show_bug.cgi?id=3389 regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFI/xxAvXo8m5PgoXQRAkM/AJ9KYRD3xav3rLdzV1vwwVsAljSktwCeNciQ 37uhWJPVYYxoXA9a64ZRQeM= =laXD -----END PGP SIGNATURE-----