Hi Shawn, O'Rourke, Shawn schrieb:

Is there a way to display the time difference between when a ticket was opened and closed? I notice that in the mysql database there is a create_time and a change_time but I’m not sure how to display the difference of these two in my search results.

Unfortunately not in a default OTRS. OTRS is self can calculate this time very easy (also only service time (working hours) for this time). But for the search result it's not possible without modifying the code. Greetings, -Martin ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!