Hi Raul, Raul Santamaria wrote:

Somebody knows if exists a function that calculate how long a ticket has been in a determinate state?

No. There is currently no function to do this.

Raúl Santamaría ACOTEL INFORMÁTICA Y TELECOMUNICACIONES Tel. 902154521 http://www.acotel.es

Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!