I have been checking Kernel/System/Ticket/Article.pm with little clue as to what to change. Would it be possible to point me in the right direction? Thanks, Jennifer Martin Edenhofer wrote:

Hi Jennifer,

Jennifer Valdez schrieb:

...

This problem has become somewhat urgent. When the system sends an email to the customer, the sender and reply-to address is the queue and queue email address respectively. However, when a notification is sent to an agent, the sender and the reply-to is set in Config Options: Framework -> Core NotificationSenderName and NotificationSenderEmail. I have tried setting this to the variable with no luck. I would like to have notifications sent from the appropriate queue instead of from one single address. Is this possible? To illustrate: I have a queue called "SysAdmin" with an email of "help.sysad.example@example.com". Can the notifications be from "SysAdmin " instead of "OTRS Notification Master " ???

No, it's not possible without to patch the source code.

Kernel/System/Ticket/Article.pm I think...

...

Jennifer Valdez

Martin

((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev