morsning just a quick question is ther eany support for work groups in the current otrs? /G
Hi Bob, On Sun, Jan 11, 2004 at 04:54:51PM +0200, Bob Smith wrote:
morsning just a quick question is ther eany support for work groups in the current otrs?
What do you mean with "work groups"?
/G
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Martin Edenhofer wrote:
Hi Bob,
On Sun, Jan 11, 2004 at 04:54:51PM +0200, Bob Smith wrote:
morsning just a quick question is ther eany support for work groups in the current otrs?
What do you mean with "work groups"?
I was thinking in the lines of grouping agents. Imagine a support department with 100 employees. The employees might be divided up into 10 person groups with responsibility areas, like one for europe, one for north america, one for latin america etc......you know. ... each group ( work group ) would have its dedicated support area to take care of. and have its own area of responsibility. I was working once in a really large enterprise and there we were divided up into areas like this, so it is possible that this type of division of employees is pretty common in large enterprises. ( just an idea again ) /Greger
/G
Martin Edenhofer
-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
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Hi Bob, On Wed, Jan 14, 2004 at 11:25:56AM +0200, Bob Smith wrote:
just a quick question is ther eany support for work groups in the current otrs?
What do you mean with "work groups"?
I was thinking in the lines of grouping agents. Imagine a support department with 100 employees. The employees might be divided up into 10 person groups with responsibility areas, like one for europe, one for north america, one for latin america etc......you know. ... each group ( work group ) would have its dedicated support area to take care of. and have its own area of responsibility. I was working once in a really large enterprise and there we were divided up into areas like this, so it is possible that this type of division of employees is pretty common in large enterprises. ( just an idea again ) /Greger
Of course, that can be done by otrs groups. Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (2)
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Bob Smith -
Martin Edenhofer