Hi Freerk, On Dec 18, 2007, at 23:55 , Freerk Kalsbeek wrote:

One of our customers has it's own first line helpdesk. For the services we provide we need an interface to their system (peragrine) for retrieving incidents and obviously closing them in their system once we closed them in OTRS.

Has anyone already worked on such an interface or wants to work on it with us?

I already have developed such kind of interfaces (for Remedy ARS but not for Pergrine till now). Anyway, maybe you can use an XML interface from Paragrine... -Martin -- ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Address of record: Bad Homburg Local Court: Bad Homburg, HRB 10751 Tax number: 003/240/97505 Chairman: Burchard Steinbild Chief Executive Officer: André Mindermann