Hello all. After consulting the SLA and Ticket API ... i still can't manage to get the SLA info i need. Here is my scenario: I'm building a solution % reached that can be shown in AgentTicketZoom. If a given SLA has 300 minutes of SolutionTime and 1hour has passed ... 20% has now been reached. My issue is to get the SolutionTime (attribute from the SLA). I can't create an SLAObject or address the right one. If I do : my sla_id = $Ticket{SLAID} # I get the given sla id Now I want something like: $SLAGet->{SolutionTime} where this sla matches this sla_id so I can do the ratio %. Thanks in advance I'm Running 3.1 Pedro