Hello. I'm trying to show de e-mails received into OTRS directly in HTML style. I'm using iframes to do this. I have one iframe defined and need to put in it an HTML page with the body of the message received (contained in $Data{"Body"}). The problem i'm experience is where does OTRS loads any HTML page?Do i have to make any change in Apache configuration? Wich file is the Apache configuration file? When i do this: <iframe src=test.html></iframe> it appears in the iframe the following message: "The requested URL /otrs/test.html was not foun on this server." Regards Ricardo Tavares (Computer Engenieer) ------------------------------------------------------------------------ Simplesnet GTI, a net até 6 vezes mais rápida, ao mesmo preço de sempre! http://www.simplesnet.pt