AW: [dev] The To-Field

20 Nov 2003

      Hi Martin,

thanks a lot!

Tobias

-----Ursprüngliche Nachricht-----
Von: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org]Im Auftrag von
Martin Edenhofer
Gesendet: Donnerstag, 20. November 2003 00:15
An: Development community of OTRS
Betreff: Re: [dev] The To-Field

Hi Tobias,

On Mon, Nov 17, 2003 at 03:45:57PM +0100, TK wrote:
...
thanks for your reply, but I have had problems to understand what you mean.
We don't use the queues to sort different customers.
I only need to know, if it is possible to assign more then one e-mail-address (maybe trillions) to a queue?
I wonder why the e-mail-adresses are not shown correctly, when I assign more then one address to one queue.
It's possible to assign more then one e-mail-address to a queue. But in the
phone view you only will see just each queue one time (-> just one address
for one queue).

PS: Maybe this helps you also:

[Kernel/Config/Defaults.pm]
    # PhoneViewSelectionType 
    # (To: seection type. Queue => show all queues, SystemAddress => show all system 
    # addresses;) [Queue|SystemAddress]
#    $Self->{PhoneViewSelectionType} = 'Queue';
    $Self->{PhoneViewSelectionType} = 'SystemAddress';

    # PhoneViewSelectionString
    # (String for To: selection.) 
    # use this for PhoneViewSelectionType = Queue
#   $Self->{PhoneViewSelectionString} = 'Queue: <Queue> - <QueueComment>';
#   $Self->{PhoneViewSelectionString} = '<Queue>';
    # use this for PhoneViewSelectionType = SystemAddress
#    $Self->{PhoneViewSelectionString} = '<Realname> <<Email>> - Queue: <Queue> - <QueueComment>';
    $Self->{PhoneViewSelectionString} = '<Realname> <<Email>> - Queue: <Queue>';

    # PhoneViewOwnSelection
    # (If this is in use, "just this selection is valid" for the PhoneView.)
#    $Self->{PhoneViewOwnSelection} = {
#        # QueueID => String
#        '1' => 'First Queue!',
#        '2' => 'Second Queue!',
#    };
[...]
...
Tobias
Martin 

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