Hi Giordano, Feel free to file enhancement requests and other great ideas on the bug tracker at http://bugs.otrs.org/ You can also attach patches if you have them, they will be reviewed and if they're good, they can make it to the next OTRS version! I saw you were busy with a firefox plugin for making the task of attaching files easier. Have you ever thought about creating a site-specific browser (SSB, think Mozilla Prism) for OTRS which includes this functionality? See for instance here: http://www.geekosity.org/?p=188 "Over at the Bubbles website you’ll find a growing library of pre-rolled SSBs just waiting for you to download and roadtest. Some of these have been augmented through the use of scripts. So for instance, the Flickr Bubble enables you to upload by just drag and dropping into the window." I think it would be great to have such a thing for OTRS! Regards, -- Michiel Beijen ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Phone: +31 (0) 6457 42418 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/ On Wed, Sep 2, 2009 at 15:51, Bianchi, Giordano wrote:

Hello OTRS devs,

I've made some changes to the AgentTicketCompose.pm & AgentTicketCompose.dtl to implement multiple file uploads and drag&drop via the dragdropuploader extension in firefox. I would like to know if and how I can contribute my changes to the official code, so that everyone can enjoy this new feature (and I don't have to change the files every time a new version of OTRS comes out).

Right now I've only added this to the AgentTicketCompose, but it's trivial to add this functionality to any other template (i.e. AgentTicketEmail).

Another request that I have is to extend the TicketType functionality to other modules.

Thanks,

 Giordano Bianchi

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