Hello!! I add another field in my customer view (when I create a new ticket), but when I receive that in my agent view I don't see that information there!! Someone can tell me where can I change this???? Regards, Bruno Pires
Hi Bruno, On Mon, Jul 26, 2004 at 02:37:32PM +0100, Bruno Pires wrote:
I add another field in my customer view (when I create a new ticket), but when I receive that in my agent view I don't see that information there!!
Someone can tell me where can I change this????
This is just working with ftee text fileds in the upcoming OTRS 1.3/cvs. -> Kernel/Output/HTML/Standard/CustomerMessageNew.dtl ~ line 70.
Bruno Pires
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
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Bruno Pires -
Martin Edenhofer