Hi Rocco, I don't know if there is any OTRS automatic operation about Due Date. I think it's a Dynamic Field, defined in AdminDynamicField, and that you can hide it in SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewPhoneNew -> Ticket::Frontend::AgentTicketPhone###DynamicField Kind regards, Juan Clavero -----Mensaje original----- Date: Wed, 24 Oct 2012 09:55:58 +0200 From: Rocco Tocci Subject: [dev] Fiield Due date utilization To: Development community of OTRS Message-ID: <50879F0E.9090803@tbsit.com> Content-Type: text/plain; charset="iso-8859-15"; Format="flowed" Hi guys, I wanted to understand the significance of the field *due date* on creating new phone.ticket Identifies only 'another timestamp field? Or has a value on the management of the ticket? Also where is configured this field? I would like to disable it in the form of the new phone ticket. Thanks Rocco