Hi, I originally had sent this to otrs@otrs.org, but perhaps this is the correct destination. Support for this was in the TODO file and I have added it. I'm happy to send a long a diff file or whatever else may be required to get this supported in the next release. :) Many thanks, Paul -----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] On Behalf Of Paul Sent: Wednesday, July 16, 2003 8:32 PM To: otrs@otrs.org Subject: [otrs] TicketHookDivider support for 1.1.3 Hi all, I have modified OTRS to include TicketHookDivider support in version 1.1.3 (listed in the TODO and slated for 1.2). After applying the patch, you will be able to alter the default TicketHook/TicketNumber divider from ": " to whatever you'd like. I use "-" to prevent Outlook and other programs from confusing our TicketHook with "Re:" For example, instead of "[Ticket#: 1234567890]" appearing in the subject, it will now show "[Ticket#<TicketHookDivider>1234567890]". I've also modified the regexes in the AutoIncrement, Date, DateChecksum, and Random ticket generator pm files to recognize the ticket number regardless of the value for TicketHookDivider (in the event that you change it tickets will continue going to the proper place). It will also move the "Re:" that is appended to replies to the very beginning of the subject, instead of at the end of the TicketHook and number to prevent an endless loop of "Re:" from appearing in the subject line when dealing with MS clients. I tried sending the patch file as an attachment, however the message was rejected for being too large. Unless someone here knows how to make diff make smaller files, I guess that's not an option. Hope this is useful for someone else, Paul _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs