Add Form in Ticket Menu

Hi, i want to add a form in right ticket menu. In file AgentTicketQueueTicketView.dtl i add this: <p> <hr> <b>$Text{"FeedBack Info"}:</b> <br> <table border="0"> <tr> <td> <li> <b>$Text{"Automatic Classification"}</b> <ol type="1"> <li> <b>$Text{"Class1"}</b> </li> <li> <b>$Text{"Class2"}</b> </li> <li> <b>$Text{"Class3"}</b> </li> <li> <b>$Text{"Class4"}</b> </li> <li> <b>$Text{"Class5"}</b> </li> </ol> </li> <li> <b>$Text{"Manual Classifica"}</b>
participants (1)
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Fabio Zanon