I'm forward conversation from otrs@otrs.org. In my case, I try to edit CustomerStatusView.dtl to replace owner login (in "Owner" column) with owner First/Last name. (it's for show to customers real human names instead internal logins). But what variable I must write to it instead $Quote{"$Data{"Owner"} ?? How to find out it? In CustomerNavigationBar.dtl there is a $Text{"Welcome %s", "$Env{"UserFirstname"} $Env{"UserLastname"} string, but it's about logged in customer name. I try $Data{"UserFirstname"}, but it's empty. I have to admit that I don't understand all structure of otrs variables system, and only try to guess, searchng in souce code. Are there is a list of explained data structures? Are there a common practice to do this work? -- Mike Lykov