Hello Stefano, if you only want to customize a part of the setting, the syntax is different, otherwise you need the full thing. Try this: $Self->{CustomerCompany}->{CustomerCompanySearchFields} = ['customer_id', 'name', 'as400', 'brand‘]; $Self->{CustomerCompany}->{Map} = […]; Best regards, Martin Gruner Team Lead R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Mobile Kommunikation und transparente Prozesse - Mit der OTRS Business Solution™ Managed 5 schnell und ohne eigene IT-Ressourcen starten - Jetzt neue Features entdecken und bestellen https://www.otrs.com/neu-in-otrs-business-solution-5-mobile-kommunikation-tr...

Am 10.03.2016 um 15:59 schrieb Finetti, Stefano :

Hi Martin,

I just tried to do as you suggested, creating a file called AS400.pm into Kernel/Config/Files with this:

package Kernel::Config::Files::AS400; use strict; use warnings; no warnings 'redefine'; use utf8; sub Load { my ($File, $Self) = @_;

$Self->{CustomerCompany} = { CustomerCompanySearchFields => ['customer_id', 'name', 'as400', 'brand'], Map => [

# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [ 'CustomerTypeID', 'Customer Type', 'customer_company_types_id', 0, 0, 'int', '', 0 ], [ 'CustomerCompanyAS400', 'System', 'as400', 1, 0, 'var', '', 0 ], [ 'CustomerCompanyBrand', 'Brand', 'brand', 1, 0, 'var', '', 0 ], [ 'CustomerCompanyParentCustID', 'Main Dealer Code', 'parent_custid', 1, 0, 'var', '', 0 ], [ 'CustomerCompanyParentCompName', 'Main Dealer Name', 'parent_compname', 1, 0, 'var', '', 0 ], [ 'PaymentsID', 'Payments', 'payments_id', 0, 0, 'int', '', 0 ], [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0 ], ], };

} 1;

Unfortunately, even after a RebuildConfig and DeleteCache those fields does not show up in Customer Company creation. Do I need to put the whole Self->{CustomerCompany} object here or only my customization should be put in?

2016-03-10 15:27 GMT+01:00 Martin Gruner : Hi Stefano,

this is possible. Just place a file in Kernel/Config/Files/*.pm that looks like ZZZAAuto.pm (implementing a Load method). $Self in there is the ConfigObject that you can modify as you wish.

Best regards,

Martin Gruner Team Lead R&D

OTRS AG Bahnhofplatz 1a 94315 Straubing

T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel

Mobile Kommunikation und transparente Prozesse - Mit der OTRS Business Solution™ Managed 5 schnell und ohne eigene IT-Ressourcen starten - Jetzt neue Features entdecken und bestellen https://www.otrs.com/neu-in-otrs-business-solution-5-mobile-kommunikation-tr...

...

Am 01.03.2016 um 12:27 schrieb Finetti, Stefano :

Hi,

a simple question (I think). Is it possible to move CustomerCompany configurations that are stored into main Config.pm file into a different file?

What I'd like to achieve is a module that adds some option to the Customer Company management in OTRS (for example, type of customer, the erp system they use, and stuff like that. I can easily add this fields in the customer_company table and mapping fields in Config.pm, but this prevents me from creating an installable module, because I can't (or at least, I think I shouldn't) change Config.pm file during the installation of an OTRS module.

It would be great to create a - let's say - CustomerCompanyConfig.pm in /Kernel/Config/ or Kernel/Config/Files/ storing details from CustomerCompany, to avoid tampering with Config.pm file.

I think this is not possible now, am I wrong? -- Lynx International Srl Stefano Finetti http://www.lynx-international.com

Lynx International Srl is a part of AXED Group Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina

This e-mail and any files transmitted contain documentation which is highly confidential and intended solely for the use of the individual or entity to whom they are addressed. All written data and other information in the documentation is and shall remain the property of the disclosing party. If you are not the intended recipient you are hereby formally notified that any disclosure, dissemination, forwarding, storing, copying or use of any of the information is strictly prohibited and will be legally pursued. If you received this in error, please contact the sender and destroy the documentation including deletion of the same from any computer. Thank you._______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

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-- Lynx International Srl Stefano Finetti http://www.lynx-international.com

Lynx International Srl is a part of AXED Group Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina

This e-mail and any files transmitted contain documentation which is highly confidential and intended solely for the use of the individual or entity to whom they are addressed. All written data and other information in the documentation is and shall remain the property of the disclosing party. If you are not the intended recipient you are hereby formally notified that any disclosure, dissemination, forwarding, storing, copying or use of any of the information is strictly prohibited and will be legally pursued. If you received this in error, please contact the sender and destroy the documentation including deletion of the same from any computer. Thank you._______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev