Hello i'm Davide and i need to know how i can generate a ticket from a script and not from the web interface. Up to now i succeed to read the user's ticket from a script ( i merged two scripts, otrs.getTicketThread and otrs.getUserID), but i don't succeed to generate a new ticket. if someone is successful to create one similar script, I would be happy for seeing it in order to understand which parameters are needed for the create. Thanks Davide Guidotti