Processing incoming e-mails
Hello. Where can i put a piece of code, which will parse incoming messages, extract login and password from them and add Customer User in OTRS? I mean, what is the best way - do i need to write a plugin or modify existing script, or something similar? -- Ilya Chesnokov
Привет Илья,
The tidiest way of implementing this would be to develop a custom
Postmaster module, see the Developer documentation.
http://doc.otrs.org/developer/2.4/en/html/x576.html#ticket-postmaster-module
This way your code will run just when the emails are fetched and
processed. You can then also modify the email if needed to add any
results to it.
Желаю всего хорошего.
--
Michiel Beijen
R&D
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2010/2/18 Илья Чесноков
Hello.
Where can i put a piece of code, which will parse incoming messages, extract login and password from them and add Customer User in OTRS? I mean, what is the best way - do i need to write a plugin or modify existing script, or something similar? -- Ilya Chesnokov
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2010/2/22 Michiel Beijen
Привет Илья,
The tidiest way of implementing this would be to develop a custom Postmaster module, see the Developer documentation.
http://doc.otrs.org/developer/2.4/en/html/x576.html#ticket-postmaster-module
This way your code will run just when the emails are fetched and processed. You can then also modify the email if needed to add any results to it.
Thank you. I've already found, that the best method of doing my task is to use a Postmaster::PreFilterModule's. Instead of writing a new module i've decided to use a PostMaster::Filter::CMD module, which calls my script, which in turn uses OTRS API to create Customer User, if necessary. -- Ilya Chesnokov
participants (2)
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Michiel Beijen -
Илья Чесноков