problem with OTRS

26 Mar 2010

      Hi.I'm Marco from Italy (Tuscany).
I'm a novice otrs user and i have a big problem to solve!
I've correctly installed OTRS on my local host using database PostgresSQL.

I'm developing a java web site in wich i have insert a simple html form to open ticket.
I need to link this form to the open ticket service offered by OTRS to give possibility to the customers to open ticket.

So, i think to use "httpclient lib" in my java application to link my form to OTRS system via httpclient but I've problem in the login-customer phase!

I want to know if it need to change some configuration in OTRS config.pm file or in other files.

This is the code i've used in my java application to try to login the customer in otrs system:

public String execute() throws IOException {

		DefaultHttpClient httpclient = new DefaultHttpClient();

		// make the initial get to get the JSESSION cookie

		HttpGet get = new HttpGet("http://localhost/otrs/customer.pl");

		HttpResponse response;
			response = httpclient.execute(get);

		HttpEntity entity;
			entity = response.getEntity();

		System.out.println("Login form get: " + response.getStatusLine());

		if (entity != null) 
			entity.consumeContent();

				// sezione cookies

		System.out.println("Initial set of cookies:");

		List<Cookie> cookies = httpclient.getCookieStore().getCookies();
	    if (cookies.isEmpty()) {
	        System.out.println("None");
	    } else {
	        for (int i = 0; i < cookies.size(); i++) {
	            System.out.println("- " + cookies.get(i).toString());
	        }
	    }

					// authorize
		HttpPost post = new HttpPost("http://localhost/otrs/customer.pl");

		List <NameValuePair> dati = new ArrayList <NameValuePair>(); 

	         dati.add(new BasicNameValuePair("User", " "));
             dati.add(new BasicNameValuePair("password", " "));       

             post.setEntity(new UrlEncodedFormEntity(dati, HTTP.UTF_8));

             	response = httpclient.execute(post);

             	entity = response.getEntity();
             	System.out.println("Double check we've got right page " + EntityUtils.toString(entity));
             	System.out.println("Login form get: " + response.getStatusLine());

             	if (entity != null) {
                    entity.consumeContent();
             		}

             	  System.out.println("Post logon cookies:");
             	    cookies = httpclient.getCookieStore().getCookies();
             	    if (cookies.isEmpty()) {
             	        System.out.println("None");
             	    } else {
             	        for (int i = 0; i < cookies.size(); i++) {
             	            System.out.println("- " + cookies.get(i).toString());
             	        	}
             	    	}

             	    httpclient.getConnectionManager().shutdown();   

		System.out.println("Username: "+User);

		System.out.println("Password: "+password);

return "success";     

}

This is output:

[STDOUT] Login form get: HTTP/1.1 200 OK
10:04:38,046 INFO  [STDOUT] Post logon cookies:
10:04:38,046 INFO  [STDOUT] None
10:04:38,047 INFO  [STDOUT] Username: mark
10:04:38,047 INFO  [STDOUT] Password : mark

but i can't login in otrs!

Please i need to solve the problem.

thank'you and sorry for my "terrible" english.

Marco

marko.bertini＠alice.it

Renée Bäcker

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