Hello, We are trying to integrate OTRS with other applications in our organization. I have noted the challenges previous posters to this list have made integrating their Java-language apps with the SOAP::lite rpc implementation available today in OTRS. We are also a Java/JSON shop and just want something simple. I'm wondering if it would be possible to add an OTRS integration script to the openresty server (see http://search.cpan.org/~agent/OpenResty-0.5.9/lib/OpenResty.pm ) ? Can somone clever with OTRS's existing Perl APIs comment on the viability of this idea as an alternative approach to grinding out SOAP WSDLs? My concept would ultimately be that such a customized openResty platform could be offered as an optional 'plugin' to OTRS, providing OTRS site admins an easy way to control their REST access points to OTRS - i.e. an ability to expose whatever OTRS objects they wanted, how they wanted, to all sorts of external languages and applications. thanks very much, Lisa