Re: [dev] dev Digest, Vol 79, Issue 2

I would have a dedicated information in the ticket in order to easly
recognize expensive or cost free tickets so just a note is not enough.
Anyway I'm also interested in the information exchange between front-end and
back-end using the html interface.
Is there only the BuildSelection to do it?
Thanks in advance,
Valerio
P.s.: I'm not really sure this is the right way to reply to a message. I
hope I don't create confusion.
2010/2/3
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Today's Topics:
1. How to use BuildSelection and giving data to backend (valerio cacciatore) 2. RE : How to use BuildSelection and giving data to backend (LEBLANC Bastien (EXT CAP GEMINI)) 3. Re: how to connect the services to Queues - problem is resloved (ramana) 4. RE : LDAP connection not always necessary? (LEBLANC Bastien (EXT CAP GEMINI))
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Message: 1 Date: Tue, 2 Feb 2010 22:20:30 +0100 From: valerio cacciatore
Subject: [dev] How to use BuildSelection and giving data to backend To: dev@otrs.org Message-ID: <8159247b1002021320r5492e321y8377917b3de47385@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" Dear All, this is the second time I'm writing you and I have to thanks you for the answers you gave me with my first question. Now I have the following problem.
I would create a module in which an agent can select a ticket (among his tickets), then adding a couple of field (e.g. ticket cost and ticket covered by warranty) and save the ticket. But... let's start from the easy things: I'm looking for a simple way to make a choice in the frontend (using a multi-choice menu), giving this info to the backend and performing some actions/query on DB. I was trying to use the BuildSelection function in the AgentModule.pm but I was not successful. Can someone explain me how to use this function? Is there an easy example ready?
My first approach has been to use a button in the frontend and try to call another AgentXXX.pm module to introduce more info in the frontend, but I received a message saying the module was not registered in Config.pm.
I'm so confused ... :-S
Thanks for help!
Valerio

On 04/02/10 03:01, valerio cacciatore wrote:
P.s.: I'm not really sure this is the right way to reply to a message. I hope I don't create confusion. Mmm, yes your reply post is confusing.
Most mailing lists prefer when replying that you: - reply to the individual message (this means that mail readers and list archives can properly thread messages). - let the email program include either the original subject or if viewing a digest, cut and paste the specific item's subject that you are responding to. - remove all irrelevant text from your reply. Some suggest quoting around 4 relevant lines to assist the reader in seeing the context of your reply. - Append your queries / comments at the end of what you are replying to. By the way you might find it easier to track your issue to set the mailing list as individual messages, rather than the digest, and using a threaded mail reader (eg thunderbird). This combination keeps both your and others responses in a single place ;-) Unfortunately, I have no experience with your issue, so can't help you there. David.
participants (2)
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David Timms
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valerio cacciatore