Hi everybody, here is what I want to do: When composing an answer the value of field "To" should be displayed and the field should be no longer an input-field. I achieved the same for the field "From" with the following code: <label>$Text{"From"}:</label> <div class="Field"> $QData{"From"} </div> <div class="Clear"></div> Now I insert the following: <label>$Text{"To"}:</label> <div class="Field"> $QData{"To"} </div> <div class="Clear"></div> and deleted the original code for the field "To" (of course on a test-system) When composing an answer I'll get the following: - The value of field "From" is displayed (no longer an input-field) - Field "To": There is a blank and it is no longer an input-field I'm looking for the values into the database, table "article", and there are values for the fields: a_from and a_to I thought, when composing an answer, OTRS will change the values "From" and "To" and fit in this values at the adapted place. So, is there any idea why the value "To" will not been shown? Thanks in advance. Josef