Hi Robert, Robert Heinzmann wrote:

I was thinking about extending the CustomerUser part to upload "Customer info" files (Screenshots, Configurations etc.). When browsing the source code I discovered an interesting part in Output/HTML/Standard/AdminCustomerUserForm.dtl:

<!-- dtl:block:PreferencesUpload --> ? [...]

fKey"}">$QData{"Filename"}</a> [...]

These lines looks like preparations to implement such a feature. Is this a planned feature and will it be part of a upcoming OTRS release ?

It's for feature. For upcoming OTRS 2.0. For example to add pgp keys to customers: [Kernel/Config.pm] $Self->{CustomerPreferencesGroups}->{PGP} = { Colum => 'Other Options', Label => 'PGP Key', Desc => 'PGP Key Upload', Type => 'Upload', PrefKey => 'UserPGPKey', Activ => 0, }; [...] Currently the forntend will work, but not the backend.

Robert Heinzmann

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