Hello, I am trying to add 2 custom fields to a ticket, namely "fee accounted time" and in dependency of this "fee required" I added those by using the TicketFreeText / Key fields. The values shall be set when creating an email or telephone answer. Edited the respective .dtl files (AgentTicketCompose.dtl and AgentTicketPhone.dtl) and i am setting the value of "fee required" in dependency of "fee accounting time" in the modules (AgentTicketCompose.pm and AgentTicketPhone.pm). So, everything works fine for me when using the email-answer option, or when creating a new phone-ticket (this seems to be AgentTicketPhoneNew.dtl as template) My problem is that i am not able to read or set the TicketFreeText / Field values when the creating a phone-answer for a ticket. My suggestion is that the necessary data is not passed as a parameter to the phone-module which generates the output, but i was not able to fix this So, if anyone could tell me where or how to pass the necessary data to the module so that i can get and set them, please give me a hint. Kind regards Daniel (note: i am new to perl and html, but have some programming experience. Hope you get my english.)