Hi, JFYI. I added compress and crypt support for the ticket/article storage to the CVS. It means if you use "Kernel::System::Ticket::Compress::Zlib" as TicketCompressModule (in Config.pm) all attachments and plain emails will be stored compressed with Zlib. Default is "Kernel::System::Ticket::Compress::Plain". If you use "Kernel::System::Ticket::Crypt::Blowfish" as TicketCryptModule (in Config.pm) all attachments and plain emails will be stored encrypted with Blowfish encryption algorithm. Default is "Kernel::System::Ticket::Compress::Plain". Note: Don't change this setting if your system is in use. Set this setting on setup time. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier