I have OTRS implemented with HTTPBasicAuth via CAS. I have other applications that are CASyfied from which I would like to be able to call directly the ticket creation screen ( http:://server/otrs/customer.pl?Action=CustomerMessage.pl&error_id=20000) and populate the screen with the error_id When I call this URL from my other programs, the first time I get the customer screen and not the CustomerMessage. However the following calls to this URL are successful. Is there a way to implement this ? Chris