Hi all, i've made an autoforward script (with OTRS functions), to forward all tickets to some mailing list. Script is working fine when i run it in shell. Now i'd like to know where in source I can "call" my script, that every mail which goes to specific queue, would be autoforwarded too? Ticket number must be assignet to that mail, before it's forwarded. Any hint more than welcome. TIA, Alex
Hi Alex, Alex Mihicinac wrote:
i've made an autoforward script (with OTRS functions), to forward all tickets to some mailing list.
Script is working fine when i run it in shell. Now i'd like to know where in source I can "call" my script, that every mail which goes to specific queue, would be autoforwarded too? Ticket number must be assignet to that mail, before it's forwarded.
You need to clarify what "every mail which goes to specific queue" means. -> New Tickets? -> Also follow ups? -> Also agent answers? Thanks! :)
Alex
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Martin Edenhofer wrote:
You need to clarify what "every mail which goes to specific queue" means.
-> New Tickets? -> Also follow ups? -> Also agent answers?
oops, my mistake! :-) Well, it means for new tickets and follow-ups (basically e-mails which come into OTRS)
Thanks! :)
Thank you for response! MfG, Alex
Hi Alex, Alex Mihicinac wrote:
You need to clarify what "every mail which goes to specific queue" means.
-> New Tickets? -> Also follow ups? -> Also agent answers?
oops, my mistake! :-)
Well, it means for new tickets and follow-ups (basically e-mails which come into OTRS)
In OTRS 2.0 I would say a postmaster post filter would be the fine point (OTRS 1.x comes only with postmaster pre filter). For OTRS 1.x you need to patch Kernel/System/Postmaster.pm -> Run() (IMO).
MfG,
Alex
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Hi Martin,
In OTRS 2.0 I would say a postmaster post filter would be the fine point (OTRS 1.x comes only with postmaster pre filter).
mmm, nice! when we can expect 2.0 to be published? :-)
For OTRS 1.x you need to patch Kernel/System/Postmaster.pm -> Run() (IMO).
We run OTRS 1.3.2. Hmm Run() ok, but can you be a little more specific (in which sub routine)? :-) TIA, MfG, Alex
Hi! On Do, Apr 21, 2005 at 09:45:58 +0200, Alex Mihicinac wrote:
In OTRS 2.0 I would say a postmaster post filter would be the fine point (OTRS 1.x comes only with postmaster pre filter).
mmm, nice! when we can expect 2.0 to be published? :-)
The first beta will be out in the first week of May, stable 2.0 is planed for the first August. -- Gruss / Regards, Christian Schoepplein <chris at schoeppi.net> Linux for the blind: http://www.blinux.suse.de
participants (3)
-
Alex Mihicinac -
Christian Schoepplein -
Martin Edenhofer