Hi Alex. Please have a look at http://www.otrs.com/en/development/. I believe this is what you are looking for :-) Kind Regards Stefan Bedorf Alex Mihicinac schrieb:

Hi,

is it possible to hire OTRS development team for making some system extensions or custom add-ons?

I'm asking on behalf of Terena Mobility Taskforce (GN2-SA5).

The biggest deal on the wish list is making two or more OTRS systems to interact. With simple words, besides moving tickets between queues, moving between OTRS systems would be possible too.

Any kind of information would be more than appreciated.

-- Stefan Bedorf Developer ((otrs)) :: OTRS AG :: Europaring 4 :: D- 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Alex Mihicinac schrieb:

Hi,

is it possible to hire OTRS development team for making some system extensions or custom add-ons?

I'm asking on behalf of Terena Mobility Taskforce (GN2-SA5).

The biggest deal on the wish list is making two or more OTRS systems to interact. With simple words, besides moving tickets between queues, moving between OTRS systems would be possible too.

Any kind of information would be more than appreciated.

Hi Alex, as Stefan already mentioned you can obtain commercial support for OTRS, see http://otrs.org/support/ for more information. However, we have already connected two OTRS-instances. OK it's a while ago: it was based on OTRS 2.04. The first instance was used to process and manage test protocols, which were entered as tickets or articles respectively. If a test was unsuccessful, the article was sent to another OTRS-instance which was used for development-/bug-repairing organisation. The transfer method for this interface was an protocol based on encrypted email (since the OTRS-instances where located in different DMZs and there was no way to get some firewall clearing - email was ok). Since the c.a.p.e. IT is a partner of the OTRS AG we support them in some projects. For instance. right now I'm developing an interface from OTRS to some CRM-System on behalf of the OTRS AG. There are already some ideas for interlinking two (or more) OTRS-instances on my whiteboard (and even more in my head :)). From this point of view, I'm sure there's a solution for your problem. regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFHTFg6vXo8m5PgoXQRAppaAJsHvxYXi5akRdMwF2PvPysD1q0OzQCeM5JU gYvPdlesJf6L5xInJ4v+T/s= =lS9P -----END PGP SIGNATURE-----