Hi Wictor, thanks for your reply, but I have had problems to understand what you mean. We don't use the queues to sort different customers. I only need to know, if it is possible to assign more then one e-mail-address (maybe trillions) to a queue? I wonder why the e-mail-adresses are not shown correctly, when I assign more then one address to one queue. Thanks and regards! Tobias --------------------------------- Hello, On Fri, Nov 14, 2003 at 02:31:53PM +0100, TK wrote:
I defined some e-mail-addresses and assigned them to only one queue. When I now want to create a new ticket in either 'new ticket' (customer) or 'phone view' (agent), I can only choose one e-mail-address in the to-field. Is this a known problem? Or do I have to create a queue for each e-mail-address?
yes, there is no point in showing trillion adresses for the same queue. If you want to sort different customers, use different queues. You might also want to look at the PhoneViewSelectionString configuration setting. -- Regards, Wiktor Wodecki net mobile AG _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
Hi Tobias, On Mon, Nov 17, 2003 at 03:45:57PM +0100, TK wrote:
thanks for your reply, but I have had problems to understand what you mean. We don't use the queues to sort different customers.
I only need to know, if it is possible to assign more then one e-mail-address (maybe trillions) to a queue? I wonder why the e-mail-adresses are not shown correctly, when I assign more then one address to one queue.
It's possible to assign more then one e-mail-address to a queue. But in the phone view you only will see just each queue one time (-> just one address for one queue). PS: Maybe this helps you also: [Kernel/Config/Defaults.pm] # PhoneViewSelectionType # (To: seection type. Queue => show all queues, SystemAddress => show all system # addresses;) [Queue|SystemAddress] # $Self->{PhoneViewSelectionType} = 'Queue'; $Self->{PhoneViewSelectionType} = 'SystemAddress'; # PhoneViewSelectionString # (String for To: selection.) # use this for PhoneViewSelectionType = Queue # $Self->{PhoneViewSelectionString} = 'Queue: <Queue> - <QueueComment>'; # $Self->{PhoneViewSelectionString} = '<Queue>'; # use this for PhoneViewSelectionType = SystemAddress # $Self->{PhoneViewSelectionString} = '<Realname> <<Email>> - Queue: <Queue> - <QueueComment>'; $Self->{PhoneViewSelectionString} = '<Realname> <<Email>> - Queue: <Queue>'; # PhoneViewOwnSelection # (If this is in use, "just this selection is valid" for the PhoneView.) # $Self->{PhoneViewOwnSelection} = { # # QueueID => String # '1' => 'First Queue!', # '2' => 'Second Queue!', # }; [...]
Tobias
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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