Hi, JFYI. We added customer user <-> group relations (like user <-> group) to the cvs head. -> So it's possible to put customer users into groups to manage that customers can just create tickets is selected groups/queues. Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!