Anny suggested solutions ? ---------------------- From: root@localhost (Cron Daemon) To: otrs@localhost Subj: Cron $HOME/bin/PendingJobs.pl >> /dev/null ERROR: OTRS-PendingJobs-10 Perl: 5.8.5 OS: linux Time: Tue Oct 23 08:45:04 2007 Message: Need User or UserID! Traceback (16703): Module: Kernel::System::User::GetUserData (v1.64) Line: 126 Module: Kernel::System::Ticket::Article::SendAgentNotification (v1.147) Line: 1785 Module: /opt/otrs/bin/PendingJobs.pl (v1.27) Line: 178 ----------------------- If I run $HOME/bin/PendingJobs.pl from the command line as the otrs user, then it works. No errors. ----- $ cat pending_jobs # -- # cron/pending_jobs - pending_jobs cron of the OTRS # Copyright (C) 2001-2006 OTRS GmbH, http://otrs.org/ # -- # $Id: pending_jobs.dist,v 1.9 2006/10/20 16:46:14 mh Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # -- # check every 120 min the pending jobs 45 */2 * * * $HOME/bin/PendingJobs.pl >> /dev/null -- Thank for your help ! hs