Hi Pako, On Apr 2, 2008, at 14:57 , Pako Ikgopoleng wrote:

I have setup SLA's and related Services but they are not shown logging Tickets, I have enabled the options in SysConfig. Any ideas as to whats happening ?

This is normally not a Development-List related issue (so the users list would be better place for this). ;) Anyway, you need to create a relation between customers and services in the admin interface. Greetings, -Martin -- ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Address of record: Bad Homburg Local Court: Bad Homburg, HRB 10751 Tax number: 003/240/97505 Chairman: Burchard Steinbild Chief Executive Officer: André Mindermann