Thanks Martin, Now i have a direction to work.I'll definitely try it. Arpit Gupta From: Martin Edenhofer To: "Development community of OTRS.org" Date: 01/13/2010 04:36 PM Subject: Re: [dev] Name of the owner instead of user-id in Customer "My Tickets" Plz help... Sent by: dev-bounces@otrs.org Hi Aprit, the information, owner last name, owner first name and so on is not available in the template per default. What you have to do: o In the frontend module (Kernel/Modules/CustomerTicketOverView.pm) you need to do an lookup to get this data. o In order to make it accessible via .dtl you need to put this date also into the date attribute of the "Record" block. o Then you can it access in .dtl via e. g. "$QData{"UserLastname"} $QData {"UserFirstname"}" Good luck ;) -Martin On 12.01.2010, at 07:11, Arpit2 G wrote:

Hello Everyone, Any idea on following problem, Any suggestions, please help.I am stuck here:

I want to display Name of the Owner instead of user-id under "My Tickets" in Customer Web Interface. I have changed this in agent section via editing the respective ".dtl" file. I tried to edit "CustomerStatusView.dtl" but no luck. Please guide me how can i make this change.

Thanks in advance

Regards AG

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