Re: [otrs] code to fix ’ and other codes when sending e-mail?
So it's fairly common for people to cut/paste text into their ticket. Unfortunately, many common things are converted to HTML codes when sent. The most common is an apostrophe being converted to ’ (right-tick apostrophe) Obviously this is not very useful when sending plain text e-mail. Is there already an appropriate place to fix e-mail when sending, where replacements like this can be done? -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness
Hi Jo, On Mar 24, 2008, at 21:34 , Jo Rhett wrote:
So it's fairly common for people to cut/paste text into their ticket. Unfortunately, many common things are converted to HTML codes when sent. The most common is an apostrophe being converted to ’ (right-tick apostrophe)
Obviously this is not very useful when sending plain text e-mail. Is there already an appropriate place to fix e-mail when sending, where replacements like this can be done?
Normally if you use OTRS in utf8 mode, this "’" is a utf8 sign and the correct sign will be shown in emails. Please check if OTRS is running in utf8 mode, then it should work fine. :) Greetings, -Martin -- ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Address of record: Bad Homburg Local Court: Bad Homburg, HRB 10751 Tax number: 003/240/97505 Chairman: Burchard Steinbild Chief Executive Officer: AndrĂ© Mindermann
On Apr 1, 2008, at 1:01 PM, Martin Edenhofer wrote:
On Mar 24, 2008, at 21:34 , Jo Rhett wrote:
So it's fairly common for people to cut/paste text into their ticket. Unfortunately, many common things are converted to HTML codes when sent. The most common is an apostrophe being converted to ’ (right-tick apostrophe)
Obviously this is not very useful when sending plain text e-mail. Is there already an appropriate place to fix e-mail when sending, where replacements like this can be done?
Normally if you use OTRS in utf8 mode, this "’" is a utf8 sign and the correct sign will be shown in emails.
Please check if OTRS is running in utf8 mode, then it should work fine. :)
Sorry for the late reply. It shows up fine on the web page, the problem is when it is sending e-mail. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness
participants (2)
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Jo Rhett -
Martin Edenhofer