Hi Alessandro, the error message blow is not from creating new tickets from email. It's from the customer panel (see trace back or/and have a closer look to your whole error log). Anyway, maybe you changed the default ticket priority, queue or state (see: http://doc.otrs.org/2.0/en/html/c1525.html and http://doc.otrs.org/2.0/en/html/c1548.html) PS: It's normally no topic for the developer list! .-) Martin ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! Alessandro schrieb:

I receive this error when i create a new ticket or when otrs try to create new ticket from mail... i have seen that TicketCounter.log is updated...

there is sombody that can help me?

Thanks in advance

Alex

Error: Need TicketID!

Comment: Traceback: ERROR: OTRS-CGI-20 Perl: 5.8.6 OS: MSWin32 Time: Wed Sep 13 14:19:59 2006

Message: Need TicketID!

Traceback (11512): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_customer_2epl::handler (v) Line: 47 Module: (eval) (v1.36) Line: 203 Module: ModPerl::RegistryCooker::run (v1.36) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30

_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev