On Thursday, June 10, 2004 4:44 PM unbekennt X wrote:

The ability for OTRS to append an IRC log to a ticket would imo be a huge benefit, and since there are GNU/GPL IRC clients available already, it would perhaps not be a very difficult thing to achieve.

I agree: Bringing in a link full of information leading to an IRC client shouldn't be the hardest Part. The connection back to OTRS would require the IRC client of either being capable of sending emails, or elsewhere communicate with OTRS. This could be a bot sitting in the channel. reacting on commands from Admins and users of that very channel.

My thinking is that one would want to inititate the IRC session from inside an existing ticket - or consequently initiating IRC would create a new ticket if none was open.

We shouldn't open a ticket unless the IRC client (ie., the bot) answers us. He'll do so on behalf of the agent talking to the customer on IRC. So far, Robert Kehl PS: I splitted your other questions up to different threads. Please do so in future, too. -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388