When I forward an article I get an empty "Date:" header in composed text. Digging a little in OTRS code I found that AgentForward.dtl includes the following fields: $Text{"Date"}: $Data{"Date"} $Text{"From"}: $Data{"From"} $Text{"To"}: $Data{"To"} $Text{"Cc"}: $Data{"Cc"} $Text{"Reply-To"}: $Data{"ReplyTo"} $Text{"Subject"}: $Data{"Subject"} $Data{"Body"} but $Data{"Date"} isn't defined in neither AgentForward.pm or Kernel/System/Ticket/Article.pm. Also I think that it would be nice to show those Cc and Reply-To only if they are not empty. Finally I would remove the double \n between "Forwarded message from" and the "Date: " header. Waiting for your feedback, OTRS team! :-) - Alessandro