Hello, I am relatively new to PERL, so please accept my apologies if the answer to my question is simple or obvious. I am currently tuning OTRS 1.2 to be more specific to our local environment, and wish to add additional customer information fields via the 'ticket' SQL table. I have added the required columns to the table, but am encountering problems in getting OTRS to read from and write to these columns. I have amended amended various modules and dtl files but to no avail. Also I noted that in 'AgentEmailNew.dtl' the Customer ID is held in a variable named 'CustomerId', however by the time 'Ticket.pm is called, Customer Name has been passed to a CGI Param named 'No' and I cannot locate the transition. Please can anyone explain the correct procedure for the addition of the new fields and how 'Customer ID' is passed to '$Param{No}'. Many thanks in advance. Regards, Graeme ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~