Hi, our Agents wish to give a own title to an ticket. In the database I found in table ticket the field title. After some searching around in the soure I made following realizations: - The ticket title is the subject of the first ticket article - The ticket title will not be changeable Is that right for OTRS 2.0.1? Also I found the method TicketTitleUpdate in Kernel::System::Ticket. If there plans to made this ticket title changeable in future? If not, will TicketTitleUpdate be deleted in future releases? I plan to show the ticket title after the ticket number in Queue-View and in Ticket-Zoom. I have no idea where to change or define this, perhaps as an extra action like Lock, Print, ... other ideas are welcome :-) Gritz, Alex -- Alexander Koch, mailto: ak@ilk.net ILK Internet GmbH, Akademiestrasse 25 - 27, D-76133 Karlsruhe Tel: +49 (0) 721 9100 0, Fax: +49 (0) 721 9100 191 http://www.ilk.net
On Wed, Aug 17, 2005 at 04:39:25PM +0200, Alexander Koch wrote:
[...] I plan to show the ticket title after the ticket number in Queue-View and in Ticket-Zoom. I have no idea where to change or define this, perhaps as an extra action like Lock, Print, ... other ideas are welcome :-)
It was easier as suspected. To show the title you can user $Data{"Title"}. To made it changeable I changed AgentTicketFreeText.[dtl|pm]. To made it searchable only a textfield with name Title was necessary. Should I send patches? Regards, Alex -- Alexander Koch, mailto: ak@ilk.net ILK Internet GmbH, Akademiestrasse 25 - 27, D-76133 Karlsruhe Tel: +49 (0) 721 9100 0, Fax: +49 (0) 721 9100 191 http://www.ilk.net
Hi Alex, Alexander Koch wrote:
On Wed, Aug 17, 2005 at 04:39:25PM +0200, Alexander Koch wrote:
[...] I plan to show the ticket title after the ticket number in Queue-View and in Ticket-Zoom. I have no idea where to change or define this, perhaps as an extra action like Lock, Print, ... other ideas are welcome :-)
It was easier as suspected. To show the title you can user $Data{"Title"}. To made it changeable I changed AgentTicketFreeText.[dtl|pm]. To made it searchable only a textfield with name Title was necessary.
Yes, it is planed to support it some time. :-)
Should I send patches?
Yes, you are welcome! :)
Regards, Alex
Martin -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Hi Martin, On Wed, Aug 24, 2005 at 08:20:49AM +0200, Martin Edenhofer wrote:
Alexander Koch wrote:
On Wed, Aug 17, 2005 at 04:39:25PM +0200, Alexander Koch wrote: [...] Should I send patches?
Yes, you are welcome! :)
So here 2 Diffs, hope it is right. I send only the patches for .pm files. Template changes are depends on taste. We had made the title changeable AgentTicketFreeText.dtl and our sales found it great. Greetings, Alex -- Alexander Koch, mailto: ak@ilk.net ILK Internet GmbH, Akademiestrasse 25 - 27, D-76133 Karlsruhe Tel: +49 (0) 721 9100 0, Fax: +49 (0) 721 9100 191 http://www.ilk.net
Hello Alexander, Can you send also the .dtl file ? Thanks, Daniel --------- Monday, September 5, 2005, 4:46:44 PM, you wrote: Alexander> Hi Martin, Alexander> On Wed, Aug 24, 2005 at 08:20:49AM +0200, Martin Edenhofer wrote:
Alexander Koch wrote:
On Wed, Aug 17, 2005 at 04:39:25PM +0200, Alexander Koch wrote: [...] Should I send patches?
Yes, you are welcome! :)
Alexander> So here 2 Diffs, hope it is right. I send only the patches for .pm Alexander> files. Template changes are depends on taste. We had made the title Alexander> changeable AgentTicketFreeText.dtl and our sales found it great. Alexander> Greetings, Alexander> Alex -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/
Hi Daniel, the feature will be availabe in upcoming OTRS 2.0.3. (you just need to remove the # in Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl) -Martin Daniel Balan wrote:
Hello Alexander,
Can you send also the .dtl file ?
Thanks,
Daniel
---------
Monday, September 5, 2005, 4:46:44 PM, you wrote:
Alexander> Hi Martin,
Alexander> On Wed, Aug 24, 2005 at 08:20:49AM +0200, Martin Edenhofer wrote:
Alexander Koch wrote:
On Wed, Aug 17, 2005 at 04:39:25PM +0200, Alexander Koch wrote:
[...]
Should I send patches?
Yes, you are welcome! :)
Alexander> So here 2 Diffs, hope it is right. I send only the patches for .pm
Alexander> files. Template changes are depends on taste. We had made the title
Alexander> changeable AgentTicketFreeText.dtl and our sales found it great.
Alexander> Greetings,
Alexander> Alex
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participants (4)
-
Alexander Koch -
Daniel Balan -
Martin Edenhofer -
Martin Edenhofer