Hi all, I'm new to this list, so it seemed quite ok to introduce myself with a solution to this issue. First: Check that the SOAP::User and SOAP::Password configuration values are set. You can do this by logging in with your admin user Select Admin from the main menu. Select Misc->SysConfig In Group Selection: Select Framework and click Show From the results: Select Core::SOAP Enable and set the values for SOAP User and Password. Retry to run the rpc-example.pl with the just configured soap user and password If than the TicketCreateNumber still shows no number make sure that your apache user has write access to the otrs/var/log/TicketCounter.log Good luck Freerk

Hi Eduardo,

hmm... thats really strange. It looks like an problem in SOAP::Lite. But I do not have any idea. :-/

-Martin

On Nov 21, 2007, at 9:47 PM, Eduardo Raffoul wrote:

...

Hi Mr. Edenhofer,

I just installed SOAP::Lite via CPAN, changed this lines in /scripts/rpc-example.pl

use SOAP::Lite('autodispatch', proxy => 'http://localhost/otrs/rpc.pl' ); my $User = 'root at localhost'; my $Pw = 'root';

and doesn't works out. The apache log says this:

[Wed Nov 21 16:42:27 2007] [error] [client 127.0.0.1 ] Use of uninitialized value in pattern match (m//) at /usr/lib/perl5/site_perl/5.8.8/SOAP/Transport/HTTP .pm line 411, <PRODUCT> line 4. [Wed Nov 21 16:42:27 2007] [error] [client 127.0.0.1] Use of uninitialized value in pattern match (m//) at /usr/lib/perl5/site_perl/5.8.8/SOAP/Transport/HTTP .pm line 411, <PRODUCT> line 4. [Wed Nov 21 16:42:28 2007] [error] [client 127.0.0.1] Use of uninitialized value in pattern match (m//) at /usr/lib/perl5/site_perl/5.8.8/SOAP/Transport/HTTP .pm line 411, <PRODUCT> line 4.

But i can't see anything wrong in the refered file.

2007/11/21, Martin Edenhofer <me at otrs.com>: Hi Eduardo,

is there some information in the OTRS log? Maybe authentication problems on the rpc.pl on the OTRS server site.

Greetings,

-Martin

On Nov 21, 2007, at 4:20 PM, Eduardo Raffoul wrote:

...

Hi everybody,

I'm right now developing a module to connect an network manager with OTRS usign the RPC feature. But, when i try to run scripts/rpc- example.pl i got empty returns in the variables; in other words, i got this:

[eraffoul at pasante scripts]$ ./rpc-example.pl NOTICE: TicketObject->TicketCreateNumber() Use of uninitialized value in concatenation (.) or string at ./rpc- example.pl line 33. NOTICE: New Ticket Number is: NOTICE: TicketObject->TicketGet(TicketID => 1) Use of uninitialized value in concatenation (.) or string at ./rpc- example.pl line 38. NOTICE: Ticket Number is: Use of uninitialized value in concatenation (.) or string at ./rpc- example.pl line 39. NOTICE: Ticket State is: Use of uninitialized value in concatenation (.) or string at ./rpc- example.pl line 40. NOTICE: Ticket Queue is:

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