Hi Paul, On Sun, Feb 01, 2004 at 04:28:50AM -0500, lists@neenerville.com wrote:

I'm wondering if (hoping that) the following features will appear in 1.2.. we're really looking forward to them:

- Write email (new ticket) to customer http://lists.otrs.org/pipermail/otrs/2003-April/001377.html - Add TicketHookSpace -> e. g. ": " or "" - merge tickets - http://lists.otrs.org/pipermail/otrs/2002-August/000147.html (martin)

Yes, we try it. Maybe we can't get a) and b) into 1.2. But for c) is a new feature called "ticket link" in OTRS 1.2 b2.

Paul

Thanks! Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!