Adding Attachments via AgentPhoneView

5 Dec 2003

      Hi!

This little dirty hack adds the 'attachment feature' to your 
AgentPhoneView. Perhaps it's useful for you, too ...

[OPEN]
Kernel/Output/HTML/Standard/AgentPhoneNew.dtl

[FIND]

[CHANGE TO]

[OPEN]
Kernel/Modules/AgentPhone.pm

[FIND IN SUB RUN]
[LINE ~529]
[CASE]
# create new ticket and article
     elsif ($Self->{Subaction} eq 'StoreNew') {

# --
# should i set an unlock?
# --

[ADD BEFORE]
my %UploadStuff = $Self->{ParamObject}->GetUploadAll(
	Param => 'file_upload',
	Source => 'String',
);
if (%UploadStuff) {
	$Self->{TicketObject}->WriteArticlePart(
		%UploadStuff,
		ArticleID => $ArticleID,
		UserID => $Self->{UserID},
	);
}

MfG
Christian Junk
Tobias Krämer

Christian Junk

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participants (1)