Hi Wayne, Wayne McCloud wrote:

We are new to OTRS and like what we see. Is there a roap map as to where this app is going?

There is a roadmap till OTRS 2.0 is coming (soon .-) 2005-05-01 beta1). See: http://otrs.org/feature/ OTRS 2.0 is going to be a framework where modules/applications can be installed (via a web interface and online repositories). So this way the OTRS community is able to develop and install easier own applications. OTRS 2.0 comes also with default applications like Ticket (which is default), FAQ (which is default), FileManager, Calender and WebMail. In future we also want to support more itil components like configuration management and many other things. As an example of the use of the OTRS framework you can see the upcoming SIRIOS-Project. It's a OTRS based CERT system with many applications modules to cover what a CERT needs (e. g. incident and advisory handling). For more info see: http://www.bsi.bund.de/literat/faltbl/F02Sirios.htm (sorry, it's just in german, here a google translation http://translate.google.com/translate?u=http%3A%2F%2Fwww.bsi.bund.de%2Fliter... So far... Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!