Hello, wrapping should be provided by the CGI (not by the browser) for more consistency with quoted text wrapping and for respecting the char count set in Kernel/Config.pm, so I removed the wrap="hard" attribute from the <textarea> in AgentCompose.dtl and added the following two lines to AgentCompose.pm: [...]

my $NewLine = $Self->{ConfigObject}->Get('ComposeTicketNewLine') || 75; $Self->{Body} =~ s/(> )?(.{$NewLine}[^\s]*\s)/$2\n/g; # send email if (my $ArticleID = $Self->{TicketObject}->SendArticle( [...]

The same thing should be done on AgentBounce.* and AgentForward.*. -- Alessandro Ranellucci (HOSTING CENTER) Ph. +39 06 6788489 - Fax +39 06 23315902 - http://www.hostingcenter.it